![]() You can follow any responses to this entry through the RSS 2.0 feed.īoth comments and pings are currently closed. On Tuesday, September 24th, 2013 at 8:04 am and is filed under iTunes Backup Manager. If the errors persist on another computer, the device may need service, just take it to Apple Store. If you try the method in case 1 and case 2 and the problem still not resolved, you can try restore your device with iTunes on a different known-good computer. Cause of some security software on your computer, please read this article from Apple for more detail: To turn off Find My iPhone on an iOS device, tap Settings > iCloud, then tap to turn off Find My iPhone.Ĭase 2. The most possible reason is that you enabled Find My iPhone on your iPad or iPhone, you can temporary disable it then try to restore again, and re-enable it after restore completed. There are 2 cases can cause this problem:Ĭase 1. Unfortunately your only choice is to back up your device via iCloud, erase your device and restore the iCloud backup.When restore a backup to iPad or iPhone with iOS 7 installed, iBackupBot may pop up a error message window show “Error occurred, error code: -37″, like this: If you have tried everything and you are still experiencing an issue: Disabling backup encryption, making a fresh backup and then reenabling encryption can also solve some problems. We have seen many issues fixed by simply removing the existing backup. There are many other possible issues with the BackupAgent running on the device and unfortunately both iMazing and iTunes are not responsible because they need to communicate with it.We have written a detailed article on how to troubleshoot such of issue and remove involved apps or files manually, have a look to this article: How to fix Device Disconnected error during iOS 10.3.3 backups Most of issues are related to the new APFS (Apple's new file system) introduced in iOS 10.3.There is various issue that can cause the BackupAgent to crash. These are most often caused by the Apple's iOS BackupAgent process crashing. Then see below for tips.ĭevice Disconnected and Unknown Error messages: Back up your device and wait until the error occurs.In the device console search field enter "BackupAgent" to filter and only see the BackupAgent's activity.In the contextual menu, select 'Show device console'.In the sidebar, right-click your device.Instructions - Use iMazing's device console to identify the issue: The following guide describes how to delete your backup with iMazing. Important: if you've ever backed up with iMazing, make sure you delete the backups using iMazing also. In the save dialog box, choose where you want to save your backup and click 'OK'.In the contextual menu, select 'Export as folder'.If the backup contains data that is no longer on your iPhone or iPad anymore we recommend that you make a copy of it before deleting it: Use the iMazing's Device Console to investigate as explained below.This is most likely an issue with the iOS BackupAgent running on your device.If your device gets disconnected during the backup ![]()
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